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Brightspeed offers fiber plans with speeds up to 2 gigabits in some areas. The plans include unlimited data and require no contracts.
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New fiber customers can get three months of free internet as part of a limited-time deal. Here’s a closer look at what Brightspeed can provide for your home.
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In 2022, Brightspeed took over Lumen’s ILEC operations in 20 states. This move brought Brightspeed’s copper/DSL and fiber network under its management, previously operated by CenturyLink and Quantum Fiber.
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Brightspeed’s service quality, speed, and availability depend on the connection type. Fiber plans are modern and reliable, but the older copper DSL network can be inconsistent and slow.
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While DSL dominates its network, Brightspeed works hard to expand its fiber reach. Expanding fiber is challenging and costly, yet Brightspeed recently announced plans to bring high-speed fiber to over 38,000 homes in Columbia, Missouri.
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In July, the company revealed it would use Ribbon’s Network Transformation Solution to enhance its infrastructure.
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“Building a fiber broadband network across more than 160 communities in our footprint requires an investment in ensuring we can accelerate scalability,” said Brightspeed CTO Brian Bond in a press release.
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Brightspeed shows promise with its range of plans and value. All plans have fixed pricing, eliminating unexpected rate increases.
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With unlimited data and no contracts, Brightspeed offers flexibility and reliability through DSL or fiber. Let’s explore its offerings in detail.
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Brightspeed Internet plans and costs
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| Plan | Monthly Cost | Maximum Speeds | Fees and Details |
| Brightspeed Internet 1.5 | $50 | 1.5Mbps download, 500Kbps upload | $15 for modem rental or $200 to buy. No data limits or contracts. |
| Brightspeed Internet 20 | $50 | 20Mbps download, 1.5Mbps upload | $15 for modem rental or $200 to buy. No data limits or contracts. |
| Brightspeed Internet 30 | $50 | 30Mbps download, 1.5Mbps upload | $15 for modem rental or $200 to buy. No data limits or contracts. |
| Brightspeed Internet 40 | $50 | 40Mbps download, 3Mbps upload | $15 for modem rental or $200 to buy. No data limits or contracts. |
| Brightspeed Internet 60 | $50 | 60Mbps download, 5Mbps upload | $15 for modem rental or $200 to buy. No data limits or contracts. |
| Brightspeed Internet 80 | $50 | 80Mbps download, 10Mbps upload | $15 for modem rental or $200 to buy. No data limits or contracts. |
| Brightspeed Internet 100 | $50 | 100Mbps download, 10Mbps upload | $15 for modem rental or $200 to buy. No data limits or contracts. |
| Brightspeed Internet 140 | $50 | 140Mbps download, 20Mbps upload | $15 for modem rental or $200 to buy. No data limits or contracts. |
| Brightspeed Fiber 200 | $39 | 200Mbps download, 200Mbps upload | There is no equipment fee. No data limits or contracts. |
| Brightspeed Fiber 500 | $59 | 500Mbps download, 500Mbps upload | There is no equipment fee. No data limits or contracts. |
| Brightspeed Fiber 1 Gig | $59 | 940Mbps download, 940Mbps upload | There is no equipment fee. No data limits or contracts. |
| Brightspeed Fiber 2 Gig | $79 | 2,000Mbps download, 2,000Mbps upload | There is no equipment fee. No data limits or contracts. |
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Brightspeed provides eight DSL speed options and four fiber plans. If you can only access DSL, your speeds might be very slow, as low as 1.5Mbps.
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Your speed will vary based on your location. If speeds below 100Mbps are your only option, you should explore faster alternatives.
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On the other hand, Brightspeed’s fiber network delivers symmetrical speeds up to 2,000Mbps. Fiber connections are faster, more reliable, and consistent compared to different types of internet.
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They also include equal upload and download speeds. DSL plans have a $15 monthly equipment fee, while fiber plans include equipment rental. Both fiber and DSL plans offer unlimited data and no contracts.
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Choose the gigabit plan (940Mbps) if fiber is available. It provides twice the speed of the 500Mbps plan for the exact cost. The price per Mbps is just 6 cents.
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Brightspeed’s current offer gives customers on 500Mbps or higher fiber plans free internet for the first three months.
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Brightspeed stands out by maintaining a fixed rate for all plans. Prices don’t increase after the promo period ends.
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Many ISPs raise prices after one to two years, but Brightspeed offers a competitive rate that stays the same after 12 months.
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Brightspeed DSL and Fiber Internet Availability
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Brightspeed is based in Charlotte, North Carolina, and provides services to more than 6.5 million people in the Midwest and Southeast. It offers home internet across 20 states.
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- Alabama
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- Arkansas
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- Georgia
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- Indiana
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- Illinois
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- Kansas
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- Louisiana
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- Michigan
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- Mississippi
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- Missouri
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- New Jersey
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- North Carolina
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- Ohio
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- Oklahoma
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- Pennsylvania
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- South Carolina
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- Tennessee
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- Texas
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- Virginia
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- Wisconsin
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The Federal Communications Commission lists 20 states for Brightspeed internet, but this doesn’t include its fiber services.
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A Brightspeed representative told CNET, “We are investing billions to expand our fiber network to over 3 million locations in 17 states.
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Since October 2022, Brightspeed Fiber Internet has reached over 1.2 million homes and businesses in over 160 communities.”
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Internet Connection Types
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Brightspeed provides both DSL and fiber connections. Your address determines which service is available.
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The FCC reports Brightspeed’s fiber covers 0.312% of units nationwide, while its DSL network covers 3%. Brightspeed is working to shift more customers to fiber for better speed and reliability.
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A spokesperson said, “We’re upgrading our infrastructure to move copper customers to our fiber network, improving quality and performance.”
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Simple Terms for Brightspeed Internet
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Brightspeed offers plans with no contracts and unlimited data. However, details vary depending on the type of service.
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Equipment Fees
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DSL users must lease a gateway for $15 per month or buy one for $150–$200. Fiber plans include the rental fee.
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Equipment rental also includes Secure Wi-Fi, powered by McAfee, to protect connected devices from online threats.
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Installation Fees
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Brightspeed waives the $100 fiber installation fee for eligible customers. DSL customers may pay $99 unless on specific plans like Internet 100 or 140, which offer free setup.
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No Data Limits
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All plans feature unlimited data, so no overage fees apply.
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Promotions
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Fiber customers signing up for 500Mbps or faster plans can get three months of free service through the end of the year.
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Customer Satisfaction
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Brightspeed’s customer satisfaction needs improvement. It scored 435 in J.D. Power’s South region survey, below the 559 regional average. Google Fibe ranked first in this area, with a score of 70a.
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Online discussions show mixed opinions. While some users praise Brightspeed for reliability, others highlight billing issues, speed inconsistencies, and outages.
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