When you install or open a Creative Cloud app, one of these errors appears:
Error during installation
Installation was not complete. Your computer does not have the required Windows updates from Microsoft. Install the updates and try again.
Error when opening the app
The program will not start because api-ms-win-crt-runtime-l1-1-0.dll is missing. Reinstall the program to fix the issue.
Fixing the Error
Windows update installs the missing api-ms-win-crt-runtime-l1-1-0.dll file. To fix the problem, get the Update for Universal C Runtime from Microsoft and install it.
Note: Your system must have these updates before installing:
- Windows 8.1
- Windows 7